Responsibilities

  • Respond to inquiries from Healthcare Professionals (HCPs) and non-HCPs via email and phone in German, French, and English.
  • Conduct Pharmacovigilance (PV), Medical Information (MI), and Product Quality Complaints (PQC) cases.
  • Serve as the main point of contact for the client, handling reporting, KPI monitoring, and invoicing.
  • Draft and update Standard Operating Procedures (SOPs) and Work Process Documents (WPDs).
  • Perform bibliographic research and draft summaries on an ad-hoc basis.
  • Participate in on-call duty rotations.

Profile

  • Educational Background: Preferably a scientific degree or experience as a medical secretary. Equivalent experience in the pharmaceutical industry (2-3 years) is acceptable.
  • Work Experience: 2-3 years of experience
  • Technical Skills:
    • Strong Microsoft Office proficiency.
    • Comfortable handling phone inquiries.
    • Experience with Customer Relationship Management (CRM) tools (Salesforce is a plus).
    • Ability to conduct bibliographic research and draft summaries (preferred).
  • Soft Skills:
    • Excellent organizational and communication skills.
    • Ability to collaborate across cross-functional teams.
    • Proactive, adaptable, and stress-resistant in a fast-paced environment.
    • A team player with a positive attitude and willingness to learn.

Additional Advantages:

  • Knowledge of another European language is a plus.
  • Experience in cross-functional collaboration is beneficial.

Publish Date

04 April, 2025

Spontaneous Application

Medical Information Specialist – Based in Germany - VAF227

New opportunities open up across PLG all the time. If nothing matches right now, send us a spontaneous application: we will keep you in mind for what comes next.

Apply