Responsibilities

  • eceive, assess and handle medical information enquiries from healthcare professionals and patients as well as internal staff regarding relevant client’s products.
  • Perform literature searches using PubMed or other similar scientific databases and adapt various research strategies to identify key publications to answer the enquiry.
  • Respond to customer queries via provision of technical and scientific information in a timely manner.
  • Assist in the creation, review and localisation of standard responses.
  • Ensure that all potential adverse events or product complaints are appropriately reported and followed-up according to client procedures.
  • Perform compliance activities to meet client Quality objectives.
  • Maintain professional knowledge and accreditation by active participation in continuing medical education activities.
  • Abide by relevant client requirements and country regulations in respect to managing customer complaints, adverse events and handling of enquiries.
  • Adhere to company and regulatory requirements as well as voluntary codes of practice.
  • Other reasonable duties as requested.
As Required:
  • Act as Subject Matter Expert (SME), internally and externally.
  • Liaise with clients to resolve enquirer questions.
  • Provide the client with regular reports in accordance with KPIs and timelines.
  • Assist with internal and external audits.
  • Assist with training Medical Information team members.
  • Support and contribute to the medical library.
  • Medical consulting activities such as review of promotional material.
  • Attend company and client meetings and conferences.
  • Some product alignment and ad hoc project management work.
  • Comply with Project Specific Responsibilities (PSR) as stipulated in individual Client project(s).

Experience

Required:
  • BPharm/ MBBS or relevant scientific qualification in disciplines such as Drug Development or Pharmaceutical Sciences.
  • Experience in the provision of drug information to healthcare professionals and patients (minimum of 5 years).
  • Experience in the principles of medical information.
  • Demonstrated experience in literature search using PubMed or Embase.
  • Proficient in technical writing.
  • Experience with prescription, medical device and/ or complementary medicines.
  • Experience in Australian and NZ requirements for drug safety reporting.
  • Knowledge of key overseas regulations in medical information and drug safety reporting.
  • Highly developed verbal and written communication, organisational and problem-solving skills.
  • Demonstrated excellence in Microsoft Suite, Adobe, and other databases.
  • Willingness to travel as required.
  • Working Hours: 7.30 am - 4pm IST

Publish Date

30 September, 2024

Spontaneous Application

Medical Information Associate 331

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